Service Commitment of Kunming International Airport
Queuing & processing takes less than 4 minutes for 95% first-class or business class passengers of international and HK/Macau/Taiwan flights; less than 12 minutes for 95% economy class passengers of international and HK/Macau/Taiwan flights.
Queuing & processing takes less than 5 minutes for 95% first-class or business class passengers of domestic flights;less than 14 minutes for 95% economy class passengers of domestic flights.
Queuing & security checking takes less than 10 minutes for 95% passengers of international and regional flights; less than 12 minutes for 95% passengers of domestic flights.
Customs clearance takes less than 3 minutes except further inspection.
Immigration inspection processing takes less than 25 minutes for more than 95% passengers except further inspection.
Arrival quarantine checking takes less than 1 minute except further inspection.
Irregular flights information should be broadcast every 30 minutes.
Free luggage carts should be accessible to passengers in abundant supply.
The prices of commodities should be marked clearly and fairly. No fake commodities.
All staff working at Kunming Int’l Airport will undertake the responsibility to complete any inquiry, making 100%response to any passenger inquiry and providing passengers with the service smilingly and assisting passengers in problem-solving.